Terms of service

TERMS OF SERVICE — SOLEMATES LTD.


Effective Date: [March 31, 2026]

Welcome to Solemates Ltd. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. If you do not agree, please do not use this site.


1. OVERVIEW

Solemates Ltd. provides access to a curated selection of authentic sneakers and apparel. These Terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update or modify these Terms at any time without prior notice.


2. AUTHENTICITY GUARANTEE

All products sold by Solemates Ltd. are 100% authentic.

Each item is carefully inspected prior to shipment to ensure quality, accuracy, and authenticity.

 

3. FINAL SALE POLICY

All sales are final.

Solemates Ltd. does not offer returns, refunds, or exchanges under any circumstances except where required by law or if an item is received damaged or incorrect.

By completing your purchase, you acknowledge and agree to this Final Sale Policy.


4. ORDER ACCEPTANCE & CANCELLATION

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to:

  • Suspected fraudulent activity
  • Payment authorization issues
  • Inventory discrepancies
  • Pricing or listing errors

If your order is canceled, you will be notified and refunded accordingly.

 

5. ORDER VERIFICATION

To protect against fraud, Solemates Ltd. may require additional verification before processing an order.

This may include:

  • Government-issued identification
  • Payment verification
  • Address confirmation

Failure to complete verification may result in order cancellation.

 

6. PRICING & AVAILABILITY

All prices are listed in [CAD/USD — choose one] and are subject to change without notice.

We reserve the right to correct any pricing or product description errors at any time.

 

7. SHIPPING & DELIVERY

Once an order has been shipped, Solemates Ltd. is not responsible for:

  • Carrier delays
  • Lost or stolen packages
  • Delivery issues caused by incorrect address information

Customers are responsible for ensuring all shipping details are accurate at checkout.

 

8. CHARGEBACKS & DISPUTES

By placing an order, you agree to contact Solemates Ltd. directly to resolve any issues before initiating a chargeback or payment dispute.

We actively dispute fraudulent chargebacks using evidence including:

  • Order confirmation
  • Shipping and delivery confirmation
  • Customer agreement to our policies

Fraudulent disputes may result in permanent banning from future purchases.

 

9. LIMITATION OF LIABILITY

Solemates Ltd. shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided “as is” without warranties beyond authenticity.

 

10. INTELLECTUAL PROPERTY

All content on this website — including logos, images, branding, and design — is the property of Solemates Ltd. and may not be used without permission.

 

11. GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada.

 

12. POLICY AGREEMENT

By using this website and completing a purchase, you confirm that you have read, understood, and agreed to all policies, including:

  • Shipping Policy
  • No Returns Policy
  • Final Sale Policy


13. CONTACT INFORMATION

For any questions regarding these Terms, please contact:

Email: support@solematesltd.com

Business Name: Solemates Ltd.

 

Solemates Ltd. reserves the right to update these Terms at any time without prior notice.