Shipping policy

SHIPPING POLICY — SOLEMATES LTD.

At Solemates Ltd., we are committed to delivering your sneakers quickly, securely, and professionally. Every order is handled with care to ensure your product arrives in perfect condition.

📦 Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed the next business day.

During high-demand releases or peak periods, processing times may be slightly extended.


🚚 Shipping Times

Canada:

Estimated delivery within 2–5 business days

 

United States:

Estimated delivery within 3–7 business days


International:

Estimated delivery within 5–12 business days

Shipping times are estimates and may vary depending on location, carrier delays, or customs processing.


⚡ Shipping Carriers

We ship using trusted carriers such as Canada Post, UPS, FedEx, and DHL to ensure fast and reliable delivery.


🔐 Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.


💰 Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method.

Free shipping promotions (if applicable) will be clearly stated on the website.


🌍 Customs & Duties (International Orders)

International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

Solemates Ltd. is not responsible for delays caused by customs.


⚠️ Incorrect Address / Delivery Issues

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided:

  • We are not responsible for lost or delayed packages
  • Additional shipping fees may apply to reship the order

 

📬 Lost, Stolen, or Delayed Packages

Once an order has been shipped and marked as delivered by the carrier, Solemates Ltd. is not responsible for lost or stolen packages.

If your package is delayed or missing, please contact the shipping carrier directly using your tracking number.


🔥 High-Value Orders

For high-value items, we may require:

  • Signature upon delivery
  • Additional verification for security purposes

This ensures your order arrives safely and securely.

 

🚫 Order Changes & Cancellations

Due to the nature of our inventory, orders cannot be changed or canceled once they have been placed.

Please review your order carefully before completing your purchase.

 

🧾 Final Notes

Solemates Ltd. specializes in 100% authentic, deadstock sneakers.

We take pride in providing a premium shopping experience from checkout to delivery.

If you have any questions, please contact us at:

support@solematesltd.com


 

Thank you for shopping with Solemates Ltd.